Let me ask you a question. Would you rather be doing business with “firstname.lastname@example.org” or “email@example.com” ? Which one looks more professional? Which one looks more trustworthy?
Now that you have your web site configured, it is time to configure your mail agents to send “as” someone from your domain. This increases the value of the emails you send.
Every decent evaluation starts with some type of criteria. This evaluation is no different! Here are a few artifacts that we’ll be reviewing.
In this article, we are only going to be considering mail relays that offer free long term plans. Companies that provide “test” accounts that are limited to some fixed number of days or some fixed number of total emails may be listed, but immediately discounted. Only companies that offer “free” plans will be considered. For example, companies that offer “the first 10,000 messages per month” will be included.
No odd headers or footers in the free plan
Some companies will provide a relay if and only if you allow them to brand their own company on every one of your outgoing emails. While this may be okay for your specific circumstance, it is generally a bad idea.
No unreasonable limitations on sending emails
After reviewing one of the companies, I found it necessary to updated the “acceptable relay” criteria. This is one of those additional criteria. What happened is that one of the mail relay companies said that “personal” emails were not part of their core business. In their opinion, using their mail relay to send emails to your friends and family is outside the scope of a mail relay’s accepted use. Instead, only “Transactional” and “Bulk Marketing” emails are allowed.
To explain a few terms that you may run into while looking through the different mail relays, here’s a few definitions.
- Transactional emails are based on transactions initiated by a visitor. According to Wikipedia, “Transactional emails are usually triggered based on a customer’s action with a company. To be qualified as transactional or relationship messages, these communications’ primary purpose must be “to facilitate, complete, or confirm a commercial transaction that the recipient has previously agreed to enter into with the sender” along with a few other narrow definitions of transactional messaging”
- Direct emails (which may also be known as Bulk, Marketing, Commercial emails) are “sent in bulk … to family, friends, subscribers and customers such as party invitations, group messages, forwarded messages, announcements, newsletters, promotions, marketing tools and tips, classified ads, and direct email marketing campaigns. “
Software as a Service “cloud” offering
An additional criteria for the mail relay is to be completely cloud based, with no installed portion of the application. Why? Because the cloud is the future. Trust me in this, you want to focus on your business, you do not want to be distracted by managing the servers and infrastructure required to do this on premise. For what it is worth, I recommend cloud based services for everyone. For more information on “The Cloud”, check out this article.
Relay Candidates and initial findings
Finding candidates was easy! Finding acceptable candidates that had reasonable “free monthly” plans was equally easy, just a little more time consuming. Testing each of the candidates proves somewhat time consuming. It takes awhile to configure the relay, to configure your mail client, to get used to the specific user interface, and to send a sufficient number of emails to make the test worthwhile.
That all said, I started my search in the typical manner, with a google of “free smtp relay”, and went from there. As time goes on and more specifically I find limitations with a company, I’ll add to the list.
SendGrid — Not recommended
SendGrid was at the top of the SEO list because they pay for placement. Certainly, paying for advertisement may make a compelling reason to test the product. Let’s see what you get for free.
The free plan is 100 emails a day forever. Before I actually took SendGrid for a spin, I decided to look at what some of the other companies were offering for the Free plan. As it turned out, the next few listed in the general Google search were all 200 emails per day for the free plan. Since that is double the number of emails available through the free SendGrid account, I decided to spend my time on one of the other free companies instead.
MailJet — Best so far but now (probably) Not recommended
Mailjet.com was an immediate contender, with
- A promise of 6000 free emails per month (up to 200 per day)
- A fast registration for the free account, with no credit card necessary
- A clean, easy to use interface
- A free SPF & DKIM test and configure utility
- Free “email tracking” that monitors Sent, Delivered, Opened, Clicked, Bounced, Blocked, Spam reported, and Unsubscribe requests
About a week into testing, I noticed almost all emails were delivered in a timely manner. But, there were two emails that wound up not being delivered. The emails showed up as “sent” and “delivered” from the GUI, but the emails never made it to the destination — not to the primary inbox, nor any SPAM folders.
I consulted the MailJet professional staff, and was told that there was a recent outage that caused problems with some emails, but the issue had been resolved. Okay, hey, all companies have issues from time to time, it just so happened this one particular company had an issue while I was testing. Two emails out of around 100 were affected.
But then the unexpected. The MailJet personnel described that they do not support what they are calling “personal email”. Here’s the response:
A transactional email is an expected message and its content is information that the client wishes to check or confirm, and not “discover”. This means that these email can not manually send by you, it can only trigger from the recipient side.
Common examples of transactional emails:
Shipment tracking and order status
Order shipment confirmation
The email you have sent is considered as personal communication which is not Transactional email. ISPs like (gmail, hotmail, yahoo…) often mark these email as spam as it is not pure Transactional email or Marketing email.
At the moment, Mailjet support two types of emails which are pure Transactional email and Marketing email. We do not support for the personal communication email yet, if you sending this type of email, some of they will have deliver issue.
Although MailJet showed great promise as being a permanent and comprehensive email solution, I cannot recommend them at this time due to two facts.
- First, there were emails that were eventually marked “bounced” although from all indications it had something to do with problems on their mail server that was not fully described. I did ask for more information, but was not provided an answer. I’m unclear what they are doing to prevent the issue from happening again, especially the fact that the emails were marked “delivered” when in fact they later showed up as “bounced”.
- Second, MailJet does not allow sending “personal” email. I will admit, “personal email” was not a category of mail that I understood at the beginning of this writing. I’m not sure if this is going to be an issue with other mail relays. I will certainly explore that with other companies before recommending them.
To wit, prior emails to the same addresses were delivered through MailJet with no problems, and later emails to the same recipients were delivered through MailJet with no problems.
That all said, there is enough concern about the validity of using MailJet as to at least consider other solutions. I’ll be searching for a new solution shortly.
I must say, it wasn’t as nearly as easy as I expected to find a reasonable free SMTP Relay.
As of this writing, I am not recommending MailJet, only because the MailJet team has identified their servers are not to be used for “regular” mail. I have an open ticket with them trying to figure out (1) what happened with the email failures early on in the testing, and (2) what is going on with their recommendation against using their service for “personal” email.
I’ll be searching for other mail relays in the coming weeks, and I’ll keep you posted on my progress!
- “This test will list MX records for a domain in priority order”, http://www.mxtoolbox.com
- “Build Your DMARC Record in 15 Minutes”, https://blog.returnpath.com/build-your-dmarc-record-in-15-minutes-v2/
- “DMARC Deployment Tools”, https://dmarc.org/resources/deployment-tools/
- “How to Setup DMARC records in cPanel”, http://www.inmotionhosting.com/support/email/fighting-spam/dmarc-setup
- “DMARC Check”, https://stopemailfraud.proofpoint.com/dmarc/?lookup=marksatterfield.com